Privacy Policy

Last updated: April 8, 2026

1. Introduction

DockCall LLC ("we", "us", or "our") is committed to protecting the privacy of our users and the freight drivers who interact with our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DockCall platform at www.dockcall.io.

2. Information We Collect

Account Information

When you register for an account, we collect:

• Company name and business information
• Contact name and email address
• Password (stored in encrypted/hashed form)
• Timezone preference

Driver Information

When freight drivers interact with the Service via SMS, we collect:

• Mobile phone number
• Company name or identifier (if provided by the driver)
• SMS message content
• Check-in timestamps and door assignment records

Usage Data

We automatically collect operational data including check-in volumes, wait times, and service usage metrics for analytics and platform improvement.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the DockCall platform
• Process driver check-ins and send SMS notifications (door assignments, queue updates)
• Communicate with you about your account and the Service
• Generate operational statistics and analytics for your organization
• Improve and optimize the Service
• Comply with legal obligations

4. SMS Data and Mobile Information

Mobile phone numbers collected through the Service are used solely for the purpose of facilitating freight driver check-ins and sending transactional SMS messages (check-in confirmations, door assignments, and operational notifications).

Driver phone numbers are associated only with the specific warehouse organization the driver is checking into and are not shared across organizations on our platform.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: We use Twilio for SMS delivery. Twilio processes phone numbers and message content as necessary to deliver messages. See Twilio's Privacy Policy.
• Legal Requirements: We may disclose information if required by law, subpoena, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

6. Data Retention

We retain account data for as long as your account is active. Check-in records and SMS logs are retained for operational and analytics purposes. Upon account termination, data is retained for 30 days to allow for export, after which it is permanently deleted.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encrypted password storage (bcrypt hashing)
• Tenant-isolated database architecture (each organization's data is logically separated)
• Role-based access controls

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your data in a standard format
• Opt out of non-essential communications

9. Driver Rights

Freight drivers who interact with the Service via SMS have the right to:

• Opt out of SMS messages at any time by texting STOP
• Re-subscribe by texting START
• Request information about what data is stored by contacting the warehouse organization or DockCall directly

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact

For privacy-related questions or requests, contact us at:

Email: admin@dockcall.io

Website: www.dockcall.io